Terms of Service

Wilks (operated by Alake Bustin Enterprises LLC) · Last updated: July 21, 2026

These Terms of Service (“Terms”) govern your use of the Wilks website (wilks.ai) and service (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. The Service

Wilks provides missed-call text-back and customer messaging automation for businesses. When a call to your business line is missed, the Service sends an automated text message to the caller on your behalf, can conduct initial conversational exchanges using AI, and can send follow-up messages related to estimates and appointments.

2. Accounts

You must provide accurate business information and keep it current. You are responsible for all activity under your account and for maintaining the security of your credentials. The Service is intended for business use by persons 18 or older.

3. Messaging compliance and your responsibilities

You represent, warrant, and agree that:

• Consent. You will only use the Service to message individuals who have contacted your business (for example, by calling your business number) or who have otherwise provided appropriate consent to be contacted, as required by applicable law, including the Telephone Consumer Protection Act (TCPA) and applicable state laws.
• Imported contacts. If you import contact lists, quotes, or customer data into the Service, you warrant that you have obtained all consents required to contact those individuals by text message, and that the data was lawfully collected.
• Content. You will not use the Service to send unlawful, deceptive, harassing, or prohibited content, including content prohibited by carrier policies and CTIA messaging guidelines (e.g., content related to illegal substances, hate speech, or deceptive marketing).
• Prohibited uses. No spam, cold outreach to purchased lists, phishing, or any use inconsistent with the registered messaging use case (conversational customer care and service notifications).

Wilks automatically honors STOP/opt-out requests and enforces quiet hours. You agree not to attempt to circumvent these protections.

4. Indemnification

You will indemnify, defend, and hold harmless Alake Bustin Enterprises LLC, its officers, members, and agents from and against any claims, damages, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of Section 3; (b) messages sent at your direction or using data you provided, including claims under the TCPA or similar laws; or (c) your violation of applicable law in connection with your use of the Service.

5. Fair use

The Service is designed for a single business line’s organic call and message volume. Plans include reasonable usage consistent with typical operations of a business of your type and size. We may throttle, suspend, or contact you regarding accounts whose volume substantially exceeds typical usage (for example, sustained volume several times the median account), or offer a plan appropriate to your volume. We will not throttle without attempting to contact you first, except where necessary to prevent abuse or protect the platform.

6. Trials, billing, and cancellation

• Trial. New accounts include a 14-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial. We will notify you before the trial ends. If you do not cancel before the trial ends, your subscription begins and your payment method is charged.
• Subscription. Plans are billed monthly in advance at the price stated at signup. Prices are month-to-month with no long-term contract unless you choose an annual plan.
• Cancellation. You may cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period; you retain access until then. No refunds for partial months, except where required by law.
• Payment failures. If payment fails, we may retry and notify you. Continued failure may result in suspension of the Service.

7. Telephone numbers

Phone numbers provisioned through the Service are licensed to you for use with the Service while your account is active. Number portability upon cancellation may be available upon request, subject to carrier processes.

8. AI-generated messages

Portions of the Service use artificial intelligence to draft and send conversational replies on your behalf. You can take over any conversation at any time. AI responses may occasionally be inaccurate; you are responsible for the business commitments made in conversations conducted on your behalf, and you should review conversations and configure escalation settings appropriately.

9. Service availability and disclaimers

The Service is provided “as is” and “as available.” We do not warrant that the Service will be uninterrupted or error-free, that every message will be delivered, or that any particular business outcome (including leads or revenue) will be achieved. Message delivery depends on third-party telecommunications networks outside our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.

11. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms, create legal or platform risk (including carrier compliance risk), or fail to pay. Where practical, we will provide notice and an opportunity to cure before termination.

12. Changes to the Service or Terms

We may modify the Service or these Terms. Material changes to these Terms will be posted with an updated date, and continued use after changes constitutes acceptance. If you do not agree to changed Terms, cancel before your next billing period.

13. Governing law

These Terms are governed by the laws of the State of Montana, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in Montana, and the parties consent to their jurisdiction.

14. Contact

Alake Bustin Enterprises LLC, operator of Wilks
Email: [email protected]
Website: https://wilks.ai